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The entrance to 2186 Oak Bay Avenue is near the Starbucks between the Gallery and the Bookstore where you’ll find the front door to this heritage building (the former Oak Bay Theatre). Please head up the stairs (there is no elevator), turn to the right and follow the hall until you reach the last office door on the left (#207).

The sign on the door is True Nature Counselling & Psychotherapy. There is no waiting room, as the door opens right into the counselling office. Please aim to arrive as close to your time as possible and wait outside the door until I open it for you at the time of your session.

Parking and Bus Routes
Parking is free on Oak Bay Avenue and on side streets. The office is on the bus route in the heart of Oak Bay Village. These bus lines stop in the Village : 2, 8. Check BC Transit for schedules.

Cancellation Policy
If you are no longer able to make your appointment, please provide at least 24 hours notice. Cancellations within 24 hours of your appointment are subject to a cancellation fee. If you are feeling too unwell to attend your in-person appointment, a phone session may take its place.

Schedule and Hours
Regular weekday hours with some evening appointments available (until 8pm).

Online and Phone Services
Encrypted online video services are offered for clients who prefer online or live in other parts of BC.

I use a secure medical-grade video conferencing service that requires no extra software on your part. If video is not an option, I also offer phone sessions.

Rates
My clinical counsellor rates are charged in accordance with recommendations from the BC Association of Clinical Counsellors (BCACC). Some individuals have coverage through extended health benefit plans that will reimburse for the cost of services in whole or in part (see below).

My rate for an individual session is $160.00 plus GST for a total of $168.00.

Payment is taken at the time of the session via cheque or e-transfer. For online and phone sessions, payment is via e-transfer only, made prior to the session. Receipts will be provided to you by email.

CVAP
I am approved as a CVAP (Crime Victim Assistance Program) service provider.

The Crime Victim Assistance Program (CVAP) assists victims, immediate family members, and some witnesses in coping with the effects of violent crime.  It provides financial benefits to help offset financial losses and assist in recovery. As of January 1, 2024, the CVAP program covers $135/ counselling session. Client is responsible for covering the balance of counselling fees.

Link to the BC Crime Victim Assistance Program (CVAP).

Insurance
Please check with your extended medical health insurance provider if they cover the services of a Registered Clinical Counsellor (RCC).

Groups
Group counselling workshops are priced depending on the class. They are also offered in a separate location from my office due to space requirements. Contact me for information on the latest workshop.